General Terms and Conditions

Booking and cancellation conditions

Booking conditions

Reservations must be sent directly by email to reservations@lanauve.com or by telephone to +33 (0)5 48 17 03 70.

Each reservation must be confirmed by return email to the customer by the Hotel.

 

Terms of payment:

100% of the total cost of the stay will be required D-3 before the customer’s arrival.

Payment can be made by credit card or bank transfer:

Account : SAS DU DOME DES MIAGES / Bank: SG MEGEVE PL EGLISE (01088) – 186 PLACE DE L’EGLISE – 74120 MEGEVE

Bank: 30003 / Branch: 01088 / Account number: 00020029036 / IBAN: FR76 3000 3010 8800 0200 2903 649 / BIC: SOGEFRPP

 

Special offers

We may propose special offers which will be communicated by email or on our website.

 

Cancellation conditions

All cancellations or changes must be sent by email to: reservations@lanauve.com and confirmed in return by the hotel’s reservations department.

Conditions applied according to the current price conditions.

 

Accommodation

La Nauve, Hôtel & Jardin undertakes to relocate guests to a hotel of the same category in the event of force majeure. The following may be considered as force majeure (by way of example but not limitation): war, strike, natural disaster, etc.

 

Insurance

La Nauve, Hôtel & Jardin is not responsible for theft, loss and/or damage to personal belongings (clothing, luggage, skis, cars and other objects, etc.) that may occur to the customer in or outside the hotel.

The customer may take out civil liability insurance to cover any damage that may occur.

 

Jurisdiction

This contract is subject to French law. In the event of a dispute between the two parties, the parties agree to submit to the jurisdiction of French law.

 

Consumer Ombudsman

In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the Consumer Code concerning the amicable settlement of disputes:
Where a consumer has submitted a written complaint to the trader and has not received a satisfactory resolution or a response within two months,
they may submit their complaint to the Consumer Ombudsman free of charge. The case must be referred to the Ombudsman within a maximum of one year from the date of the initial complaint.
The MCP MEDIATION Ombudsman can be contacted directly online at the following address: www.mcpmediation.org or by post
MÉDIATION DE LA CONSOMMATION et PATRIMOINE – 12 Square Desnouettes – 75015 PARIS